Privacy Policy

Planet Crypto Privacy Policy

PlanetCrypto.com, LLC General Privacy Policy

PlanetCrypto.com’s Privacy Policy prohibits the release of customer, account, or data traffic information without the express written permission from the customer.

By design, PlanetCrypto.com does not record, retain, or archive any system logs that would identify any aspect of a customer’s user account or activity except Username, Password and account expiration date/time. This non-logging includes but is not limited to packet traffic, incoming IP address, date/time stamp of connection(s), packet source or destination(s), or packet port assignments. In short syslogd is turned off and /var/log/messages is /dev/null.

From time to time, for brief periods of testing and troubleshooting, PlanetCrypto.com will enable selected logging but will delete all logs when completed.

PlanetCrypto.com reserves the right to delete an account if in PlanetCrypto.com’s estimation the account has been compromised. Such an account will typically be re-created and the account holder notified.

PlanetCrypto.com, LLC Civil Subpoena Policy

PlanetCrypto.com’s Privacy Policy prohibits the release of customer or account information without the express written permission from the customer, except when required by law, to conform to the edicts of the law, or to comply with legal process properly served on PlanetCrypto.com or one of its affiliates.

If you seek the identity or account information of a PlanetCrypto.com customer in connection with a civil legal matter you must mail PlanetCrypto.com, LLC a valid subpoena.

Notice to Customer and Response Time

Upon the receipt of a valid hard copy civil subpoena, PlanetCrypto.com will promptly notify the customer whose information is being sought via e-mail or U.S. mail. If the circumstances do not amount to an emergency, PlanetCrypto.com will not immediately produce the customer information sought by the subpoena and will provide the customer an opportunity to move to quash the subpoena in court. PlanetCrypto.com reserves the right to charge a nominal administration fee to the customer by charging the Payment Method the customer has on file with PlanetCrypto.com.

PlanetCrypto.com Criminal Subpoena Policy

PlanetCrypto.com’s Privacy Policy prohibits the release of customer or account information without the express written permission from the customer, except when required by law, to conform to the edicts of the law, or to comply with legal process properly served on PlanetCrypto.com or one of its affiliates.

If you seek the identity or account information of a PlanetCrypto.com customer in connection with a criminal matter, and you are a member of the law enforcement community you must mail PlanetCrypto.com, LLC a valid subpoena.

Submission of Subpoenas

PlanetCrypto.com is headquartered in Longville, Minnesota and all civil subpoenas must be mailed to:

Compliance Department

PlanetCrypto.com, LLC

1199 State Hwy 200 NE

Longville, MN 56655

Subpoena Compliance Process and Fees

  1. PlanetCrypto.com will invoice the person, entity, or law enforcement agency submitting the civil/criminal subpoena for costs associated with subpoena compliance.

  2. Invoice payment must be made by check.

  3. Checks must be made out to “PlanetCrypto” or will be returned.

  4. Payment of a PlanetCrypto.com invoice must be made prior to the release of information.

  5. PlanetCrypto.com will release the information after the check has cleared.

  6. PlanetCrypto.com will not transfer any information in electronic format.

  7. PlanetCrypto.com will USPS/FedEx/UPS the information to the address supplied on the PlanetCrypto.com invoice only.

  8. PlanetCrypto.com reserves the right to transfer said information to customer unless specifically prohibited by law or subpoena.

  9. PlanetCrypto.com’s subpoena compliance costs are as follows:

    1. Research – $200/hour

    2. USPS/FedEx/UPS – Cost as Billed

    3. Copies – $5.00/page

Policies Regarding E-mail

PlanetCrypto.com will not produce the content of e-mail, as the Electronic Communications Privacy Act, 18 U.S.C. §2701 et seq., prohibits an electronic communications service provider from producing the contents of electronic communications, even pursuant to subpoena or court order, except in limited circumstances. PlanetCrypto.com’s e-mail servers do not retain deleted or sent e-mail.

PlanetCrypto.com reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the PlanetCrypto.com e-mail address is related to the pending litigation and the underlying subpoena.

Revised: 10/1/2013

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